With 9,900 retail stores and a presence in almost every state, CVS — which stands for Consumer Value Store — has become synonymous with pharmacy and health solutions. More than just a place to pick up toothpaste or aspirin, CVS is also the nation’s largest operator of health clinics, biggest dispenser of prescription medication and the second-largest pharmacy benefits manager.
CVS stocks its shelves with a full range of home, health and personal care products, including over-the-counter medicines, vitamins, diet and nutrition products and sexual wellness solutions, as well as groceries and beauty items. CVS in-store pharmacies provide a range of services, including vaccinations and care management.
Over 1,100 CVS locations have an onsite MinuteClinic, which offers screening, diagnosis and treatment services from nurse practitioners and physician assistants. At MinuteClinic locations, clinicians can provide follow-up care for certain conditions, services for minor injuries and illnesses, immunizations and annual wellness exams. Services are offered both in-person and online via the virtual E-Clinic.
In 2014, CVS famously became the first pharmacy retailer to stop selling tobacco in stores. Committed to making a positive impact in its communities, the company spearheads initiatives like the CVS Health Foundation, which awards grants to free and charitable clinics, school-based health centers and community health centers nationwide.
CVS Rewards Program
The CVS rewards program is called ExtraCare. Membership is free and comes with the following perks:
2% back in ExtraBucks Rewards on CVS purchases.$3 ExtraBucks Rewards for your birthday.Weekly deals.Personalized offers via text or email.ExtraCare members can opt to join the ExtraCare Beauty Club to earn freebies and additional ExtraBucks Rewards on their beauty purchases. They can also opt to join ExtraCare Pharmacy & Health Rewards to earn additional ExtraBucks Rewards on prescriptions, vaccinations and more.
In addition, ExtraCare members have the option to sign up for CarePass to get free same-day prescription delivery, 20% off CVS Health Brand products, a $10 monthly promo reward and other perks. CarePass membership costs $5 per month.
CVS Sales
CVS usually runs sales to celebrate Black Friday and Cyber Monday. In addition, the retailer runs sales on seasonal clearance items after holidays, such as Valentine’s Day, Halloween and Christmas.
Return Policy
CVS provides a full refund on most nonprescription products returned within 60 days of purchase. Items should be new, unused and unopened.
CVS allows extra wiggle room on returns for CVS Brand products and beauty purchases. CVS Brand and beauty products can be returned for any reason, opened or unopened.
Returns are accepted in stores and via mail. To initiate a return via mail, or to discuss concerns with a prescription order, call Customer Care at 888-607-4CVS (888-607-4287).
CVS Shipping
For prescription orders, CVS offers the following shipping speeds:
Standard Shipping (5-10 business days): Free.Expedited Priority Shipping (5-7 business days): $9.95.Express Shipping (3-6 business days): $16.95.Overnight Shipping (1-3 business days): $24.95.For nonprescription orders, CVS offers the following:
Standard shipping (1-4 business days): $5.49 or free with $35+ purchase.Same-day shipping through third-party carriers like Instacart, Favor, Shipt and DoorDash.CVS Store Pickup
CVS lets you order items online and pick them up in-store in as little as one hour. This service is free and available at most locations. To place an order for pickup, place an order online and choose “Store Pickup." You will receive an email alert when your order is ready.
CVS Pharmacy Services
CVS pharmacies offer the following services:
- Fill, transfer and deliver prescription medications.
- Vaccines for COVID-19, shingles and more.
- Pharmacist consultations.
- COVID-19 testing.
CVS Weekly Ad
The CVS Weekly ad features new deals each week. In most cases, deals are exclusive for ExtraCare cardholders.
CVS App
The CVS app lets you refill prescriptions, manage your Rx delivery preferences and schedule immunizations from your phone. You can also shop for non-prescription items — like health, beauty and household products — and order photo prints and gifts.
In addition, the CVS app lets ExtraCare members access their deals, CVS coupons and offers; track rewards; and more.
Customer Service
You can contact CVS customer service via phone at 800-SHOP-CVS (800-746-7287) on Monday through Friday from 8 a.m. to 10 p.m. ET, and on Saturday and Sunday from 10 a.m. to 6:30 p.m. ET.
14 Days of Gifts
In 2019, CVS launched the 14 Days of Gifts event to reward ExtraCare members with daily freebies for two weeks. Past 14 Days of Gifts have been held in June or July, and CVS membership holders can check the app for exclusive access to free CVS products, offered first-come, first-served.
