About Grubhub Grubhub is a meal delivery service that helps customers find and order food from local restaurants. Founded by three men as a way to replace the paper menus that restaurants sent to customers, Grubhub opened in 2004 in Chicago, Illinois. The business plan behind Grubhub helped them earn a major award from the University of Chicago Booth School of Business. After securing more than $1 million in seed money, the company expanded into New York City and San Francisco. The success found in those cities led to a new round of investments that helped Grubhub move into more cities across the country. Just Eat Takeaway acquired Grubhub in 2020 and announced plans to expand the market into even more locations. Grubhub allows customers to enter their ZIP code and search for nearby restaurants. If the restaurant does not typically have delivery services, Grubhub has drivers who will pick up and deliver their food. The company now makes more than $18 million a year from its services. Customers can order through the Grubhub website or the app of the same name, which is compatible with most electronic devices.
Customer Service Customers can easily reach Grubhub through the Customer Care department at (877) 585-1085. They can also use this number if they want to cancel or adjust an order. Grubhub also encourages customers to send emails to
[email protected] if they need assistance.
Live Chat The Help page on the Grubhub website allows customers to access the live chat feature and talk with a representative. Customers must sign in to their accounts to use this feature.
Mobile App Grubhub offers a mobile app that gives customers access to all of the features of the website. They can even sign up and register a new account through the app. The app will save their order history and send them notifications from the restaurant, too.
Rewards Program The best and easiest way to save money at Grubhub is through the Grubhub+ program. Members get a $10 perk when they sign up that they can use at any restaurant. Grubhub charges $9.99 per month for this program but offers a 14-day free trial. Members can leave the program whenever they want. They also get exclusive perks and free delivery when they spend $12 or more.
Email Sign-Up Customers can sign up for emails from Grubhub on the homepage and through the app. All they need to enter is their ZIP code and email address. Grubhub gives them a promo code for $10 off their first order of $15 or more. Customers also get other discounts through the emails they receive every week.
Corporate Accounts Grubhub now helps business owners and managers save money with a corporate account. These accounts let customers get free delivery on all orders and qualify for exclusive perks from some of their favorite restaurants.
Restaurant Perks With restaurant perks, Grubhub customers get special offers from some of their favorite restaurants. While not all restaurants offer perks, many do. Customers will find these offers listed at the top of the restaurant's page. They might get a free dessert or an appetizer when they order a full meal. Some restaurants also offer discounts that apply when the customer spends a minimum amount.
Student Discounts Grubhub+ is available for college students and those enrolled in select universities. Students pay a small monthly fee that is less than what other customers pay. They get free delivery from select restaurants near their campus when they spend $12 or more and exclusive discounts. Grubhub will also match any donations that students make to select charities.
New User Discounts New users qualify for other discounts beyond the email sign-up offer. Grubhub often offers promo codes that take $7 off any order of $12 or more and waive the delivery fee. Many of these offers are available on Grubhub's social media sites and through online ads.
No-Contact Delivery To stop the spread of germs, Grubhub now offers no-contact delivery. Customers can select this option when checking out. It allows them to pay for their orders and add a tip for the driver through the app or website. They can also choose where they want the driver to leave their food. Grubhub will send them a notification when their food arrives.
