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About Party City
About Party City
Party City is an American retail chain of party stores that sells a variety of party supplies, costumes and special occasion items. Party City was founded by Steve Mandell in East Hanover, New Jersey, in 1986. What started as a single 4,000-square-foot location rapidly turned into a success and the opening of more locations. After a successful first year of business, Mandell turned his focus to Halloween, which proved to be a wise move. Halloween continues to be a year-round emphasis within Party City stores and has branched out to include about 300 Halloween City pop-up locations annually. By 1990, Mandell incorporated Party City as a franchising operation, and just three years later, the franchise totaled 58 locations. Party City is now the largest party goods retailer in all of North America, with over 900 company-owned and franchise outlets. Party City offers its party supplies in a rainbow of colors and a plethora of themes, licensed characters and sports teams to suit any occasion. It also provides items for holidays and special occasions such as baby showers, graduations and weddings. Halloween costumes are available year-round. In-store locations can fill balloons with helium, while some offer balloon delivery.
Shop during the Black Friday and Cyber Monday sales to take advantage of savings at Party City. Signing up for Party City's email list is a good way to stay up to date on special offers and discounts.
To contact Party City's customer service, customers can call their hotline at (800) PARTY CITY or (800) 727-8924. Shoppers can also check the Help Center for FAQs and more information.
Party City's website has a Live Chat feature to assist shoppers with any questions or concerns. Live Chat is available Monday through Friday from 7 a.m.-7 p.m. CST and Saturday and Sunday from 11 a.m.-3 p.m. CST.
Party City's app is available in the Apple App Store and Google Play Store. Download the app to gain access to free shipping on orders over $39 and the Scan & Go in-store feature. The app offers the latest deals, a birthday checklist, 24/7 shopping, party inspiration and tutorials.
First-Time Subscriber Discount
Shoppers can get 15% off their next purchase of $30 or more when they sign up for email and text promotions. To get mobile offers and alerts, text FUN to 94467. This promotion is for first-time subscribers only.
Free shipping and same-day delivery are available to shoppers for all orders $39 and up with no code needed. Free shipping offers aren't available for over-sized or hazardous items, Alaska/Hawaii residents or military address deliveries.
Coupons and Promotions
Party City's Coupons and Promotions page is regularly updated with all the current promo codes, in-store coupons, discounts, BOGO offers, special sales and more.
All schools and nonprofit organizations are offered a discount at Party City store locations. Simply visit a store and present an officer-signed letter from the school or organization on official letterhead to access the organization discount. The discount gives 10% off any purchase of $75 to $125, 15% off any purchase of $126 to $200 and 20% off any purchase of $201 and higher.
Free scheduled or same-day balloon delivery is now available on orders of $39 or more. Order before 4 p.m. local time to get same-day delivery or schedule delivery up to 30 days in advance. Balloon orders can also include balloon accessories such as balloon weights, tails and tassels.
Shoppers can order online using the "Availability" feature to check for products in their store, select "In-Store or Curbside Pickup," and then place their order. Shoppers will receive an email when their order is ready to be picked up.
Party City is happy to accept returns and exchanges on items within 30 days of purchase with the initial receipt. To be accepted, items must be undamaged and in their original packaging.
Party City is offering contactless shopping through its curbside pickup and same-day delivery options. Shoppers can simply place orders online and select either curbside pickup or same-day delivery for fast, contactless shopping.