There are a lot of exercise bikes on the market, but only one allows users to stream indoor cycling classes. Peloton stands out for offering high-energy classes that are available whenever customers are ready to ride. It brings the experience and energy of an in-person cycling class into homes everywhere, making it easier than ever before to focus on health and fitness.
Although Peloton is best known for its exercise bikes, that’s not all that this brand sells. It also offers treadmills, products to support strength training and fitness apparel. And even if you don't own any Peloton equipment, you can still use the Peloton app. This innovative app allows users to access thousands of classes that don’t require any equipment. Best of all, the first 30 days are free.
Products Sold
The Peloton Bike is the most popular product from the brand. It comes in two general forms: The traditional Peloton Bike provides a motivating cardio workout, while the Peloton Bike+ is a full-body workout that’s fully immersive for the user.
Here is a look at some of the other products that Peloton offers:
Peloton Tread is the brand’s treadmill.Peloton Guide allows users to turn their TV into a strength training experience.The brand sells accessories like biking shoes and weights. It also offers fitness apparel.Membership Options
There are three Peloton membership options available for people who are interested in meeting their health and fitness goals:
App membership is $12.99 for one user and doesn’t require any equipment.Introductory Guide-Only All-Access Membership works with the Peloton Guide and works for five people in a household. It’s available for $24 per month through 2022.All-Access Membership is $44 for the entire household. To use this option, you must have a Peloton Bike, Peloton Tread or Peloton Guide.Shipping Policy
Customers will receive free standard shipping when they spend more than $50 after applying all discounts and credits. Peloton ships all Ground packages using DHL, which means that deliveries won’t occur on Sundays.
Return Policy
Anyone who is unhappy with their Peloton purchase can return it within 30 days of delivery. However, the refund does not include the cost of shipping or delivery charges because most Peloton products are quite large.
Customers must reach out to the member support team to start the return process.
Customer Service
If you can’t find what you’re looking for on the robust FAQ section of the website, you can contact a Peloton customer service representative in one of two ways:
Call a representative at 866-679-9129.Speak with a customer service rep using the website’s live chat feature.Rentals
Peloton knows that not everyone can commit to purchasing a Peloton bike. As a result, it allows people to rent bikes for one monthly cost. The cost varies depending on the model:
Peloton Bike rentals cost $89 per month with a $150 one-time delivery fee.Peloton Bike+ rentals cost $119 per month with a $150 delivery fee.Both options include All-Access Membership. Additionally, when renting a Peloton bike, customers can cancel or buy their bike at any time.
Financing
Peloton has partnered with Affirm to offer flexible financing. Here is an overview of the two financing options:
12-month financing for $0 down and 0% APR.Financing for 24, 39 or 43 months for $0 down and 14.99% APR.People taking advantage of these financing offers still need to pay $44 per month to access the full content on their Peloton equipment.
App
The Peloton app is where all the best workouts live. Those who download the app and pay a monthly $12.99 membership fee can access thousands of classes led by expert instructors.
There is something for everyone on the Peloton app (no equipment necessary):
Strength trainingRunningCyclingYoga and stretchingWalkingBoxingBootcampPilates and barreThose who want to try the Peloton App can do so for free as part of a 30-day trial.
