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Petco wasn't always the pet megastore it is today. It was founded in San Diego in 1965 as a mail-order veterinary supply business called UPCO. After being rebranded in 1980 as Petco, the company opened the very first retail store in Tigard, Oregon, in 1988.
Over the last five decades, Petco has expanded to over 1,500 outlets in the U.S. Committed to improving the lives of pets and pet parents, Petco stocks its sprawling stores with pet food, toys, beds and more for cats, dogs and other pets. Petco also sells live fish and small animals like hamsters, chinchillas, guinea pigs and ferrets.
In addition, Petco stores have pharmacies where you can fill the prescription for your pet’s medication. Many Petco stores offer services like full-service dog grooming and dog training, as well as on-site pet hospitals and vaccination clinics. Certain locations also offer kittens for adoption and host pet adoption events, while others even have self-service dog wash stations.
Petco customer service is available seven days a week from 5 a.m. to 9 p.m. PT. The best way to contact the Petco customer service team is via phone at 877-738-6742.
The Petco app gives you personalized care reminders and recommendations for your pet’s health and wellness. It lets you schedule services like grooming and dog training. Using the app, you can place an order for curbside pickup and alert the store once you’ve arrived for a quicker, more seamless pickup.
The app also lets you view your rewards points balance if you are a member of Pals Rewards, the Petco loyalty program. In addition, it gives you exclusive access to Pals Rewards perks like free grooming and food.
Pals Rewards is the free-to-join Petco loyalty club. Pals Rewards lets you earn points on every purchase: for every $1 spent on qualifying Petco purchases, you earn one point. For every 167 points earned, you get $5 in Rewards Dollars to use toward a future purchase.
In addition, Pals Rewards hooks you up with personalized care reminders and suggestions based on your pet's health and wellness needs. Using the Petco app, Pals Rewards you can unlock exclusive grooming and nutrition Petco discount perks: The grooming perk lets you purchase seven full-service baths with haircuts and get the eighth one free. Meanwhile, the nutrition perk lets you purchase seven free bags of dry dog or cat food and get the eighth one free.
Sales and Discounts
Petco holds annual sales on holidays like Black Friday, Memorial Day and President’s Day. Year-round, the retailer updates its deal page with savings on pet food, supplies and more. In addition, Petco often lists its best deals and current sales on the top banner of the Petco.com website.
To stay updated on the latest Petco discount opportunities and sales, enter your email in the “Keep in Touch” box at the bottom of their website. As a member of the Petco email list, you’ll receive updates on the latest updates, sales and Petco promo codes.
Petco accepts most returns in-store or through the mail within 30 days of purchase. In-store returns must be accompanied by either a store return receipt or a purchase confirmation email.
Petco accepts most items by mail at either the return address included on your shipping label or at the following address:
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
Petco does not accept returns of prescription food products in stores. Instead, it processes these kinds of returns at the following address:
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
Finally, Petco guarantees that its live fish, invertebrates and plants will stay alive for at least seven days. If an aquatic life purchase dies before this window, Petco will refund your money.
Petco offers free standard shipping on eligible online orders $35+ to destinations within the contiguous U.S. Free standard shipping typically takes two to five business days.
Petco also offers second-day and next-day shipping to destinations within the contiguous U.S. For second-day and next-day shipping, or standard shipping on orders under $35, shipping costs are displayed at checkout and based on your destination and preferred method of shipping.
Petco uses USPS priority mail to ship packages to Alaska, Hawaii, P.O. boxes and U.S. territories. Note that shipping to these destinations includes a surcharge.
Petco offers curbside pickup for orders placed on Petco.com or via the Petco app. The retailer offers a 10% discount on curbside pickup orders over $50.
Orders available for curbside pickup will feature the “Pick-Up and Save” option on their product page. After you place an order for curbside pickup, Petco will send you a “Ready for Pickup” email. Typically, orders placed during store hours will be ready within a few hours.
When you arrive at Petco, you can alert them via phone call or using the app. After you do, a staff member will load the order into your car.