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Postmates brings food, alcohol, groceries and more to customers’ doors. The business launched in 2011 and currently offers delivery in nearly 3,000 US cities. It grew from the three founders’ realization that they couldn’t order hot dogs for delivery. The company sought to make all kinds of food and products available for delivery with a focus on local restaurants and small businesses that couldn’t practically offer delivery independently. Because the service depends primarily on its app, customers often use it to find new and interesting food options while traveling as well as enjoying local favorites during a night in. Frequent promos and special deals make delivery affordable for more users, and Postmates offers several programs to encourage foodies to indulge themselves.
Black Friday brings special deals for foodies. While these change every year, the “stay home” theme encourages customers to avoid the chaos outside for three days with things like reduced fees, free delivery and even giveaways.
Postmates’ customer service options are tailored to individual users and orders. It’s easiest to use the app to report an issue with an order. However, Postmates also offers an email for customer concerns. To contact customer service, follow the “Customer Support” link in the bottom left of the Postmates.com footer banner. On the next page, select the email option at the bottom of the right options column. This leads to a wizard that guides users to the correct department to solve their issues.
While Postmates does plenty of business through its website, the Postmates app is designed for convenient, portable ordering from wherever the user goes. To download the app, simply scroll to the middle of the home screen of Postmates.com. There’s a feature describing the app experience and inviting users to input their phone number. The download link is then delivered to the user’s phone.
Postmates Unlimited is Postmates’ paid customer rewards program. The primary benefit is simple: free delivery on all orders $12+. Unlimited also encourages foodies to order more by reducing or eliminating extra fees on qualifying orders. Exclusive special offers add some spice and surprise, and lastly, members receive access to special events and giveaways. Users can try it free, but after that, the fee is $9.99 per month or $99.99 annually.
Although Postmates is best-known for delivery, they also make pickup orders much simpler. Instead of juggling confusing online ordering systems, downloading a bunch of separate apps or calling in an order, users can place pickup orders for their favorite restaurants through their Postmates account. Pickup is completely free apart from the basic cost of the food.
Pop Up Deals
Postmates likes to keep users on their toes. They cycle through special offers often, and the best way to know if a deal is on is to visit the official Postmates website. A pop-up screen in the bottom right-hand corner reveals special, limited-time offers, like $5 off five orders. These deals cycle around quickly, so it’s always worth checking before placing an order.
Postmates Party is the service’s new initiative to make deliveries more efficient and passing the savings on to the customers. The feature shows users which local restaurants have recently received significant orders. Within a short window of time, users can join the party by placing their own orders at these trending locations. Party orders $10+ get free delivery, and the service negates blitz fees during popular meal times.