About Samsonite
Samsonite was founded as a manufacturer of luxury wooden trunks in Colorado in 1910. Today, the company is renowned for setting trends and existing on the cutting edge of fashion, with its range of luggage, computer and business bags, outdoor bags, and travel accessories. Sarah Jessica Parker, Emilia Clarke, and Charlotte Casiraghi are just a few celebrities who use its premium, quality luggage. Samsonite operates in North America, Latin America, Europe, and Asia.
Customer Service
Customers seeking support can visit the Samsonite website and fill out the submission form. There's an option to include up to four photo attachments to help the customer service team understand the issue. Chat support is open Monday to Friday from 9 a.m. until 4 p.m. EST. Email support is available at [email protected], and a response takes up to seven days.
Deals
Shoppers can take advantage of a range of deals from Samsonite, including limited time deals featuring luggage, backpacks, and briefcases. There are discounts on customer favorites, with some of the brand's best-loved pieces on offer for up to 25% off. Plus, the company always runs a clearance sale with big savings on last season's luggage, bags, and accessories.
Our Responsible Journey
Samsonite is committed to ensuring its values of innovation, quality, and durability are met alongside the highest standards of social responsibility. It aims to be the most sustainable lifestyle, bag, and travel company on the globe. The company's pledge to the planet includes using eco-friendly materials and packaging, reducing its carbon footprint, empowering its workforce, and upholding these goals across the supply chain.
Accessories
In addition to luggage and bags, Samsonite sells an array of handy travel accessories. From ID luggage tags, cosmetics bags, and electronic scales to passports and wallets, there's practically everything a jet-setter could need to safely, comfortably, and conveniently travel in style.
Backpacks and Bags
Samsonite has stylish leather backpacks, ultra-practical travel backpacks, and trendy duffle bags, to name a few. Colors include black, mauve, blue, gray, and green - and there's a range of different styles to suit all tastes. Sleek bags with minimal, clean lines and paired-back detailing might suit a business customer, while hardier bags with plenty of extra pockets and storage room are perfect for a hiking trip.
Luggage
Known around the world for its luggage, Samsonite has carry-on luggage, checked luggage, hardside luggage, softside luggage, luggage sets, spinner luggage, wheeled duffels, and more. Customers purchasing luggage for an upcoming trip can use the “airline carry-on guide” located under the “discover” menu for a comprehensive list of airline carry-on luggage size limits.
Warranty
Samsonite vigorously tests each suitcase for durability, which is one of the core reasons it's stood the test of time. In the rare event a problem occurs, there's a lifetime warranty, a 10-year warranty, and a 3-year warranty in which Samsonite will fix or replace items with manufacturing defects. Warranty repairs should only be carried out by an approved service center.
Repairs
If the item is repairable and covered by a warranty, the company does so at zero cost to the customer. For irreparable items under warranty, Samsonite covers the cost of sending a comparable replacement. Repairs carried out by Samsonite under warranty exclude damage caused by neglect, misuse, carrier damage, and normal wear and tear.
Care Guide
Buyers can visit Samsonite's care guide to discover detailed guidelines for maximizing the lifespan of their chosen product. It includes information about cleaning and waxing hardside luggage, plus advice about cleaning and deodorizing softside luggage. There are also care instructions for travel pillows, and guidance for storing Samsonite luggage.
Shipping
Free shipping is available throughout the contiguous United States for orders of $150 and upwards. For shopping carts $149.99 and below, there's a small $10 charge. Items arrive within two to five business days following one to two days of order processing. Customers can take advantage of expedited shipping, with orders arriving within one to three days for an extra fee.
Lock Instructions
Samsonite takes great care to provide customers with the information they need for smooth and easy purchase and setup. To answer the most frequently asked question, “How do I set the combination lock on my luggage,” it's created an entire page. There are instructions and videos for each available type of lock.
Returns
If for some reason a customer needs to return a Samsonite item, they have up to 60 days from the shipping date to claim a full refund. It takes up to 14 days to process a return. In case an item is damaged during transit, Samsonite will replace the product and refund any shipping fees.
